MATINIQUE-LES COURS MONT-ROYAL
Exchange and Return
If for any reason you are not completely satisfied with your purchase, you have 14 days from the delivery date to return or exchange your purchase. Conditions apply. Please read our return policy.
Our Return Policy
There may be times when you will need to return an item purchased from Matinique Les Cours Mont-Royal.
- All Items purchased from the Matinique Les Cours Mont-Royal website require prior authorization for returns.
- To request authorization, you will need to login to your account. Guest customers who want authorization will need to contact us for assistance.
- In order to receive a refund, returned merchandise must be received within 14 days.
- Returns should be made via registered or traceable postal services, as all merchandise remain the responsibility of the purchaser until receipt by Matinique Les Cours Mont-Royal.
- Items must be returned unworn, unwashed, undamaged, unused, and with all original tags attached
- Refunds will be issued with method of payment used at the time of purchase
- Items on sale will not be eligible for refund or exchange
- Should the merchandise be damaged or defective, we must be notified within 48 hours of receipt of delivery
- Original shipping fees are non refundable and shipping fees on returns are at customer’s expense.
During the Holiday season (Nov. 1st - Dec 25th), we will accept your return after 30 days, as long as it has been received by January 10th.
- Returns are processed in approximately 10-12 business days following arrival at our facility. Once the return has been processed, and refund issued, a refund confirmation email will be forwarded to you. Refunds can take several business days to reflect on your credit card account.
- Should there be a return more than $1000 in a 90 day period, you may be subject to a modified return policy, and you will be contacted.
Matinique Les Cours Mont-Royal reserves the right to refuse a refund should the above not be complied with. Matinique Les Cours Mont-Royal will not accept a bank statement as proof of purchase.
We are not able to offer exchanges online. If you need a new size or colour, you may return the item, and place a new order online.
We do offer exchanges in person at the Matinique Les Cours Mont-Royal store with your original receipt, our stylist will be more than happy to assist you.
Matinique Les Cours Mont-Royal Gift Cards have no expiration date.